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Providing Leadership in
BUSINESS TRANSFORMATION
WITH IT FRAMEWORKS &
COMMUNICATION ARCHITECTURE
    
CollabTel focuses on the following 3 synergistic areas, any or all of which provide the best value for our clients:
Consulting & Industry
Analyst Services
Our firm provides both industry analyst and independent telecommunications consulting services. We are members of analyst relations and consultant liaison programs for all major unified communications and contact center vendors.
As an alliance-based firm we have the ability to augment our enterprise clients’ requirements with top-notch talent including members of The Society of Telecommunications Consultants (STC) and other industry analysts and consultants.
Our analyst reports include CollabTel's proprietary multi-dimensional NuViews® visual and analytical comparisons using common formats and criteria for side-by-side evaluation of Unified Communications, Contact Center Systems and Applications, and Data Networking solutions from top-tier vendors including managed and hosted products and services.
www.CXOReports.com
Business Process Automation
We are one of the first authorized Business Process Consulting members to be fully trained on Interactive Intelligence’s Interaction Process Automation™ (IPA) solution. CollabTel is listed in Gartner's report on Who's Who in Communications-enabled Business Process Application Developers and Consultants. 
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As part of our independent consulting and research, we offer reports and update services on Enterprise Communications and Collaboration, Contact Center Systems & Applications, and Data Networking Solutions, including in-depth discovery and facilitation of Communications-based Business Process Automation for Medium-to-large Enterprises & Contact Centers.
Various reports include CollabTel's (formerly dba CollabGen) proprietary multi-dimensional NuViews® visual comparisons of customer-premise, including managed services and hosted products and services. . Our services and reports address design principles and best practices for implementing Unified Communications within enterprises and IP Contact Centers. In-depth vendor and product analysis incorporates common formats and criteria for quick and easy "apples-to-apples" comparison of products and services.
New 2012 CXO Reports
Reports are published through the following authorized distributors and report aggregators:
• Bloomberg Portals - thru which new CXO Reports are available to more than 350,000 paid subscribers. Bloomberg is the source for domestic and international business news, markets, economy and finance.
• Technology Marketing Corporation (TMC): Reports description. Also available via TMC's dedicated site for Research Reports. TMC reaches in excess of 3.5 million readers worldwide each month.
• MarketResearch.com
• ResearchandMarkets.com (European-based):
Avaya Aura® Unified Communications Portfolio - NuViews® Summary Report
Avaya Aura® Contact Center - NuViews® Summary Report
Avaya Data Networking Portfolio - NuViews® Summary Report
CXO Reports™ Package - Avaya Aura® UC, Contact Center & Avaya Data Networking - NuViews® Summary Reports
• aarkstore.com (India-based)
• Global Markets Direct
• Report Reserve
• Researching Today
Latest NuViews® Summary Reports:
Avaya Unified Communications, Contact Center & Data Networking Portfolios
A Guide to a better understanding of Avaya's Aura® & Data Networking Solutions
  
Avaya expanded its reseller and development channel coverage since the acquisition of Nortel Enterprise Solutions, evolved its product line to Aura and added 60 new products in the past 18 months. Avaya Aura is the real-time communications software foundation for Unified Communications (UC), collaboration and contact center solutions. It improves UC via “Enterprise and Personal Experience Management” for more effective business communications. Avaya Aura Contact Center enables "Customer Experience Management” which is the ability to manage a consistent personalized customer experience, in context, across all customer touch points and methods of communication.
Avaya Aura integrates Social Media including Facebook, Twitter, Linkedin and others into their business communications platforms. The Avaya Data Networking report serves to consolidate and clarify Avaya’s Data Networking Solutions Portfolio which is a direct result of the Nortel Enterprise Solutions acquisition. After extensive review of information via CXO Reports’ membership access to information from Avaya’s Analyst Relations and Consultant Relations resources and private briefings, as well as that available to the public, these reports serve to consolidate and clarify Avaya’s migration to Aura and the evolution of it's Data Networking Solutions.
The new 47 page report on UC, 39 page report on Contact Center and 54 page report on Avaya Data Networking are currently available from the distributors and aggregators via the links above.
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TMCnet's Research Portal
New eBook Coming Soon
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