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Providing Leadership in
BUSINESS TRANSFORMATION
WITH IT FRAMEWORKS &
COMMUNICATION ARCHITECTURE
Consulting & Industry
Analyst Services
Our firm provides both industry analyst and independent telecommunications consulting services. We are members of analyst relations and consultant liaison programs for all major unified communications and contact center vendors.
As an alliance-based firm we have the ability to augment our enterprise clients’ requirements with top-notch talent including other industry analysts and members of The Society of Telecommunications Consultants (STC).
Our analyst reports include CollabTel's proprietary multi-dimensional NuViews® visual and analytical comparisons using common formats and criteria for side-by-side evaluation of Unified Communications and Contact Center Systems and Applications from top-tier vendors, including managed and hosted products and services.
www.CXOReports.com
Business Process Automation
We are one of the first authorized Business Process Consulting members to be fully trained on Interactive Intelligence’s Interaction Process Automation™ (IPA) solution.
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As part of our independent consulting and research, we offer reports and update services on Enterprise Communications and Collaboration, and Contact Center Systems & Applications, including in-depth discovery and facilitation of Communications-based Business Process Automation for Medium-to-large Enterprises & Contact Centers.
Various reports include CollabTel's (formerly dba CollabGen) proprietary multi-dimensional NuViews® visual comparisons of customer-premise, including managed services and hosted products and services. . Our services and reports address design principles and best practices for implementing Unified Communications within enterprises and IP Contact Centers. In-depth vendor and product analysis incorporates common formats and criteria for quick and easy comparison of products and services.
New 2012 CXO Reports
Reports are published through the following authorized distributors and report aggregators:
• Bloomberg Portals - thru which new CXO Reports are available now via Bloomberg's BMART public research portal and on their Bloomberg Terminal Portal where reports are available to more than 350,000 paid subscribers. Bloomberg is the source for domestic and international business news, markets, economy and finance.
• Technology Marketing Corporation (TMC) - via TMC's dedicated site for Research Reports. TMC reaches in excess of 3.5 million readers worldwide each month.
• MarketResearch.com
• ResearchandMarkets.com
• Mindbranch.com
• Others to be added
NuViews® Summary Report
Avaya Unified Communications
A Guide to a better understanding of Avaya's Aura®
Avaya expanded its reseller and development channel coverage since the acquisition of Nortel Enterprise Solutions, evolved its product line to Aura and added 60 new products in the past 18 months. Avaya Aura is its core flagship suite of products designed to improve “Enterprise and Personal Experience Management” for more effective business communications. After extensive review of information via CXO Reports’ membership access to information from Avaya’s Analyst Relations and Consultant Relations resources and private briefings, as well as that available to the public, this report serves to consolidate and clarify Avaya’s migration to Aura.
This new 46 page report is currently available thru Bloomberg's BMART web site.
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